Shopping and Orders
What currency does Crystal Crystina® use?
All prices are displayed in U.S. dollars unless otherwise shown at checkout.
How long does order processing take?
Most ready-to-ship orders are processed within 1–2 business days. Some items may require additional processing time, which will be stated in the product description or communicated by email.
How long does delivery take?
Estimated delivery is generally 7–14 business days after processing. Some orders may take up to 2–3 weeks because of carrier delays, customs processing, destination, weather, holidays, or other circumstances outside our control.
How will I track my order?
Tracking information is emailed when it becomes available. Please allow time for the carrier to activate the tracking link.
What happens if an item becomes unavailable?
If an item becomes unavailable after your order is submitted, Customer Care will contact you with the available options. We will never charge a different price or substitute another item without your approval.
Can I change or cancel my order?
Contact Customer Care as soon as possible. We will make every reasonable effort to help, but changes and cancellations cannot be guaranteed after fulfillment has begun.
What if I entered the wrong shipping address?
Email Customer Care immediately. We cannot guarantee an address can be changed after fulfillment has begun, and additional shipping charges may apply if an order must be reshipped.
Returns and Exchanges
What is the return window?
Eligible return requests must be submitted within 14 days of the carrier-confirmed delivery date.
What condition must returned items be in?
Items must be unworn, undamaged, unwashed, unaltered, and returned with their original tags and packaging.
Which items are final sale?
Sale items, jewelry, and shipping-insurance purchases are final sale unless the item arrives damaged or the wrong item was sent.
Who pays for return shipping?
Customers are responsible for return-shipping costs when requesting a refund to the original payment method. For an approved exchange or store-credit return, Crystal Crystina® will provide return-shipping instructions. If you received a damaged or incorrect item, contact us before returning it.
How do I request a return?
Email customercare@crystalcrystina.com with your name, order number, the item you wish to return, and the reason for the request. Please wait for return instructions before shipping merchandise.
Fit and Collections
How do I choose the right size?
Review the product description and Size & Fit guidance before ordering. Fit may vary by silhouette, fabric, and construction. Contact Customer Care if you need help before purchasing.
What is CurveKind™?
CurveKind™ is Crystal Crystina’s approach to feminine style with flexible fits, comfort, and day-to-evening versatility. Always review the individual product details for its specific fit guidance.
What is Amali?
Amali is The Crystal Crystina Signature Dress Collection. It is an original-design collection currently coming soon. Join the Amali waitlist for collection updates, previews, and launch access.
Customer Care
How can I contact Crystal Crystina®?
Email customercare@crystalcrystina.com. For order assistance, include your order number and a clear description of the issue.