Refund policy

Crystal Crystina® Returns & Exchanges

We want you to feel confident shopping with Crystal Crystina®. If an eligible item does not work for you, you may request a return or exchange within 14 days of confirmed delivery.

Return Eligibility

To qualify for a return, merchandise must be:

Unworn, unused, unwashed and unaltered
Free of makeup, fragrance, deodorant, pet hair or other signs of wear
Returned with all original tags and packaging when applicable
Submitted for return within 14 days of confirmed delivery

Crystal Crystina® reserves the right to decline a return that does not meet these conditions.

Final Sale and Non-Returnable Items

The following items are final sale and are not eligible for return or exchange:

Items specifically marked Final Sale
Clearance or final-sale merchandise
Personalized or customized merchandise
Swimwear
Jewelry
Shipping protection or insurance
Gift cards, if applicable

Any additional product-specific return restrictions will be clearly identified on the applicable product page before purchase.

How to Request a Return

To begin a return, contact Crystal Crystina® Customer Care at customercare@crystalcrystina.com.

Please include:

Your name
Order number
Item or items you wish to return
Reason for the return

Do not send merchandise back before receiving return instructions from Customer Care.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your merchandise arrives damaged, defective or incorrect, contact us as soon as possible at customercare@crystalcrystina.com and include your order number and photographs showing the issue.

When Crystal Crystina® confirms that an incorrect, damaged or defective item was received, we will provide appropriate resolution instructions and cover applicable return shipping costs.

Return Shipping

For standard returns based on fit, preference or a change of mind, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return results from an error by Crystal Crystina® or the merchandise is confirmed to be defective or damaged upon arrival.

Refunds

Returned merchandise will be inspected before a refund is approved.

Once an approved return has been processed, the refund will be issued to the original form of payment. Please allow additional time for your bank or payment provider to post the credit to your account.

Original shipping charges are not refundable except when required because of a Crystal Crystina® fulfillment error or confirmed defective merchandise.

Exchanges

Eligible merchandise may be exchanged when the requested replacement item is available.

Because inventory can change quickly, we cannot guarantee that a particular size, color or style will remain available while an exchange is being processed.